FREE SHIPPING ON ORDERS OVER US$100 (Excl. Vietnam)
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Customer Service
  • 1:1 Email Inquiries
  • Shipping Fee

Shopping Guide

How to Use Etudehouse Global
Shopping becomes easy!
  • Registration
  • Order
  • Payment
  • International
    Shipping
  • Cancellation &
    Refund
Registration
Click [REGISTER] at the top of the website.
Input your personal information and click [SUBMIT] button.
Sign In
Input an Email address and password, then click [Sign in].
Select Item/Choose Option
Customers can choose product options such as color of products.
You can change the quantity of the product you wish to purchase.
Shopping Cart
Customers can add products to the cart with options and quantity applied, and review the product in the Shopping Cart page.
Discount Coupons
If you have any discount coupons, please input the coupon code on checkout page.
Shipping Address
Please input the shipping address.
Shipping method can be chosen depending on the address.
If you choose the shipping country, shipping fee will be automatically estimated by the product weight.
Payment Method
Payments can be made through Paypal and Credit Card.
International Shipping Service
We ship parcels with DHL Express and Korea Post(K-Packet / EMS), ePantos. The shipping company is different according to region.
  • - DHL: United States / Canada / Oceania / Middle East / Africa
  • - Korea Post: Asia / Central and South America
  • - ePantos: Vietnam
  • If the Order Status is Complete 1, you will be able to check the tracking number and information on My Orders page.
    ※ For guest customers, please send us an email for tracking information and site.
    Note For All Countries For Shipping
    Customers should check the customs clearance and cover all expenses. Please understand that import duties and taxes are buyer's responsibility.
    According to EU's GDPR policy, starting from May 18, 2p.m [Korean Time (GMT+9)], the customers from European countries cannot register, log in, make an order or transaction.
    Shipping fee includes package material's weight.
    (excepting the box / Free gift's weight is included shipping fee on customers.)
    Shipping Method
    Shipping MethodDHL EXPRESSK-PACKETEMS
    Shipping Rate & Time Within 1~4 business days
    (There can be differences by region and shipping situation.)
    15~30 business days mostly
    (There can be differences by region and shipping situation.)
    Within 3~7 business days (Max. 2weeks)
    (There can be differences by region and shipping situation.)
    Features

    ▶ Door to door service.

    (Box addresses like PO, APO, FPO, etc are not available)

    ▶ Tracking service available in 24 hours a day for 365 days a year.

    ▶ On Demand Delivery Service

    (providing various delivery options with e-mail or letters message)

    ▶ It can be available when the total weight is below 2kg.

    (including package box and other materials.)

    ▶ You can check where your item is with the tracking number.

    ▶ The service is provided by ePantos, an agent of Korea Post.

    ▶ Door to door service.

    ▶ Track your order all the way into your home.

    ▶ The service is provided by ePantos, an agent of Korea Post.

    Shipping Service Countries And Fees
    • DHL - DHL EXPRESS
    • STANDARD - K-PACKET
    • EMS - EXPRESS MAIL SERVICE
    • EPANTOS EXPRESS

    Shipping Region
    Region A -
    Region B Australia, East Timor, Guam, Micronesia, New Zealand, Palau, Papua New Guinea
    Region C Canada, United States
    Region D -
    Region E -
    Region F Afghanistan, Algeria, American Samoa, Angola, Armenia, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic Republic Of Congo, Cote D'Ivoire, Curacao, Djibouti, Egypt, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Guinea Republic, Guinea-Equatorial, Haiti, Iran, Iraq, Israel, Jordan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nauru, Nepal, Nevis, Nigeria, Niue, Oman, Puerto Rico, Qatar, Rwanda, Saint Helena, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Barthelemy, St. Kitts, St. Lucia, St. Maarten, Sudan, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Tunisia, Turks And Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Yemen, Zambia, Zimbabwe

    Shipping Rates Table (Currency: USD)
    WEIGHT (g)Region ARegion BRegion CRegion DRegion ERegion F
    400 12.67 13.69 13.37 15.39 16.36 20.74
    900 17.05 18.52 17.94 21.40 23.20 29.12
    1400 21.97 23.99 23.05 28.34 31.19 38.83
    1900 26.20 28.71 27.41 34.56 38.50 47.63
    2400 30.48 33.61 32.07 40.84 46.00 56.94
    2900 32.26 35.78 34.12 43.83 49.83 61.71
    3400 34.05 37.95 36.17 46.82 53.66 66.48
    3900 35.83 40.12 38.22 49.80 57.49 71.25
    4400 37.61 42.29 40.26 52.79 61.32 76.02
    4900 54.64 61.35 58.60 77.31 90.25 112.20
    5400 56.96 63.86 61.18 81.16 95.17 118.64
    5900 59.27 66.38 63.76 85.02 100.10 125.08
    6400 61.58 68.89 66.34 88.87 105.03 131.51
    6900 63.90 71.41 68.92 92.73 109.96 137.95
    7400 66.21 73.92 71.51 96.58 114.89 144.39
    7900 68.52 76.43 74.09 100.44 119.81 150.82
    8400 70.84 78.95 76.67 104.29 124.74 157.26
    8900 73.15 81.46 79.25 108.15 129.67 163.70
    9400 75.46 83.98 81.83 112.00 134.60 170.13
    9900 77.14 85.92 83.88 115.79 139.32 176.37
    10400 78.81 87.87 85.92 119.58 144.05 182.60
    10900 80.49 89.81 87.97 123.37 148.78 188.84
    11400 82.17 91.75 90.01 127.16 153.51 195.08
    11900 83.84 93.70 92.06 130.94 158.23 201.31
    12400 85.52 95.64 94.10 134.73 162.96 207.55
    12900 87.20 97.59 96.15 138.52 167.69 213.78
    13400 88.87 99.53 98.19 142.31 172.41 220.02
    13900 90.55 101.48 100.24 146.10 177.14 226.25
    14400 92.22 103.42 102.28 149.88 181.87 232.49
    14900 93.90 105.37 104.33 153.67 186.59 238.72
    15400 95.58 107.31 106.37 157.46 191.32 244.96
    15900 97.25 109.25 108.42 161.25 196.05 251.19
    16400 98.93 111.20 110.46 165.04 200.77 257.43
    16900 100.60 113.14 112.51 168.83 205.50 263.66
    17400 102.28 115.09 114.55 172.61 210.23 269.90
    17900 103.96 117.03 116.60 176.40 214.95 276.14
    18400 105.63 118.98 118.64 180.19 219.68 282.37
    18900 107.31 120.92 120.69 183.98 224.41 288.61
    19400 108.99 122.86 122.73 187.77 229.14 294.84
    19900 111.47 125.65 125.48 191.89 234.13 301.18
    20400 113.95 128.43 128.23 196.01 239.13 307.51
    20900 116.43 131.21 130.98 200.14 244.12 313.85
    21400 118.91 133.99 133.73 204.26 249.12 320.19
    21900 121.39 136.78 136.48 208.38 254.11 326.52
    22400 123.87 139.56 139.22 212.51 259.11 332.86
    22900 126.35 142.34 141.97 216.63 264.10 339.19
    23600 128.83 145.12 144.72 220.75 269.10 345.53
    23900 131.31 147.91 147.47 224.88 274.09 351.87
    24400 133.79 150.69 150.22 229.00 279.09 358.20
    24900 136.27 153.47 152.97 233.12 284.08 364.54
    25400 138.76 156.25 155.72 237.25 289.08 370.87
    25900 141.24 159.04 158.47 241.37 294.07 377.21
    26400 143.72 161.82 161.22 245.49 299.07 383.55
    26900 146.20 164.60 163.96 249.62 304.06 389.88
    27400 148.68 167.38 166.71 253.74 309.06 396.22
    27900 151.16 170.17 169.46 257.87 314.05 402.55
    28400 153.64 172.95 172.21 261.99 319.05 408.89
    28900 156.12 175.73 174.96 266.11 324.04 415.23
    29400 158.60 178.51 177.71 270.24 329.04 421.56

    Shipping Region
    Region A Bangladesh, Brunei, Cambodia, Laopeople's Democratic Republic, Myanmar, Mongolia
    Region B Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka
    Region C Argentina, Bolivia, Chile, Colombia, Ecuador, Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cuba, Dominica, Dominican Republic, El Salvador, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Trinidad And Tobago

    Shipping Rates Table (Currency: USD)
    WEIGHT (g)Region ARegion BRegion CBrazil
    100 10.74 12.49 13.27 11.80
    200 11.75 13.58 14.59 12.98
    300 12.76 14.68 15.91 14.16
    400 13.77 15.48 17.26 15.35
    500 14.91 16.79 19.01 16.91
    600 16.06 17.85 20.76 18.47
    700 17.20 18.90 22.51 20.03
    800 18.34 19.96 24.27 21.59
    900 19.50 21.02 26.02 23.14
    1000 20.64 22.08 27.59 24.54
    1100 21.78 23.13 29.16 25.95
    1200 22.92 24.19 30.73 27.34
    1300 24.07 25.25 32.30 28.74
    1400 25.21 26.30 33.88 30.14

    Shipping Region
    Region A Bangladesh, Brunei, Cambodia, Laopeople's Democratic Republic, Myanmar, Mongolia
    Region B Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka
    Region C Argentina, Bolivia, Chile, Colombia, Ecuador, Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cuba, Dominica, Dominican Republic, El Salvador, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Trinidad And Tobago

    Shipping Rates Table (Currency: USD)
    WEIGHT (g)Region ARegion BRegion CBrazil
    150 16.34 24.14 26.74 26.00
    400 17.46 25.63 28.97 28.23
    650 18.57 27.11 31.20 30.46
    900 19.69 28.60 33.43 33.06
    1150 20.80 30.09 35.66 35.29
    1400 21.91 31.57 37.89 37.51
    1900 23.77 34.54 41.97 41.97
    2400 26.00 37.14 46.06 46.06
    2900 27.86 40.11 51.63 50.51
    3400 30.09 43.09 57.20 54.97
    3900 31.94 45.69 63.14 59.06
    4400 34.17 48.66 68.71 65.00
    4900 36.03 51.26 74.29 70.94
    5400 37.89 54.23 79.86 76.89
    5900 40.11 57.94 85.43 82.83
    6400 41.97 61.66 91.37 88.77
    6900 44.20 65.37 96.94 95.09
    7400 45.31 69.09 102.51 101.03
    7900 49.03 72.43 108.09 106.97
    8400 52.37 76.14 113.66 112.91
    8900 56.09 79.86 119.23 118.86
    9400 59.80 83.57 125.17 124.80
    9900 63.14 87.29 130.74 130.74
    10400 66.86 91.00 136.31 136.69
    10900 70.57 94.71 141.89 142.63
    11400 73.91 98.43 147.46 148.57
    11900 77.63 102.14 153.03 154.51
    12400 80.97 105.86 158.97 160.46
    12900 84.69 109.57 164.54 166.40
    13400 88.40 113.29 170.11 172.34
    13900 91.74 117.00 175.69 178.29
    14400 95.46 120.34 181.26 184.23
    14900 99.17 124.06 187.20 190.17
    15400 102.51 127.77 192.77 196.11
    15900 106.23 131.49 198.34 202.06
    16400 109.94 135.20 203.91 208.00
    16900 113.29 138.91 209.49 213.94
    17400 117.00 142.63 215.06 219.89
    17900 120.34 146.34 221.00 226.20
    18400 124.06 150.06 226.57 232.14
    18900 127.77 153.77 232.14 238.09
    19400 131.11 157.49 237.71 244.03
    19900 134.83 161.20 243.29 249.97
    20400 138.54 164.54 249.23 255.91
    20900 141.89 168.26 254.80 261.86
    21400 145.60 171.97 260.37 267.80
    21900 148.94 175.69 265.94 273.74
    22400 152.66 179.40 271.51 279.69
    22900 156.37 183.11 277.09 285.63
    23400 159.71 186.83 283.03 291.57
    23900 163.43 190.54 288.60 297.51
    24400 167.14 194.26 294.17 303.46
    24900 170.49 197.97 299.74 309.40
    25400 174.20 201.69 305.31 315.34
    25900 177.91 205.40 310.89 321.29
    26400 181.26 209.11 316.83 327.23
    26900 184.97 212.46 322.40 333.17
    27400 188.31 216.17 327.97 339.11
    27900 192.03 219.89 333.54 345.06
    28400 195.74 223.60 339.11 351.00
    28900 199.09 227.31 345.06 357.31
    29400 202.80 231.03 350.63 363.26

    Shipping Rates Table (Currency: USD)
    WEIGHT (g)Vietnam
    400 19.43
    900 23.43
    1400 27.43
    1900 31.43
    2400 35.43
    2900 39.43
    3400 43.43
    3900 47.43
    4400 51.43
    4900 55.43
    5400 59.43
    5900 63.43
    6400 67.43
    6900 71.43
    7400 75.43
    7900 79.43
    8400 83.43
    8900 87.43
    9400 91.43
    9900 95.43
    10400 99.43
    10900 103.43
    11400 107.43
    11900 111.43
    12400 115.43
    12900 119.43
    13400 123.43
    13900 127.43
    14400 131.43
    14900 135.43
    15400 139.43
    15900 143.43
    16400 147.43
    16900 151.43
    17400 155.43
    17900 159.43
    18400 163.43
    18900 167.43
    19400 171.43
    Return & Exchange/ Refund/ Cancel
    There should be notification about Cancel/Return/Exchange when the customer pay for it. In the case of cancellation, it can be handled with only global admin and admin for Etude House.
    Return & Exchange Return or Exchange in any case is not possible.
    Refund Received Damaged/ Defective/ Wrong Item
    - Customers should send an email to prove the item's defect. After then, staffs of Etude House will make decisions. (The item can be refunded.)
    - If the item is partially damaged or wrong, customers can be get refunded for only item price. shipping fee cannot be refunded. Only in case the whole items were damaged or wrong can get the shipping fee back.

    Package not Arrived
    - If you do not receive the package for period that normally takes for international shipping, please contact CS team to request tracking to the post office/shipper. Refund can be done according to the tracking result.
    - In case the tracking result says that the parcel was lost, full refund is available.

    Returned Package
    - For details, please refer to our shipping fee policies

    If a part of your order item is out of stock and cannot ship to you, only the item price can be refunded. (Partial refund only available through Paypal)
    Cancel Cancellation can be impossible according to the order status.
    - If the order is still in "Processing" status, you can click "Hold" button in your account. Then, please send an email to cancel the order.
    - If your order status is 'processing1,2,3', holding is not possible. Please contact the CS team to inquire.

    However, please note that they do not work on the weekends and holidays.
    Shipping Fee Policies For Returned Packages
    Returned Packages will be refunded according to the Return Reason after the parcel arrives back to our facility. Most of cases, we should get customers partial refund deducting the first shipping fee.
    Absence of Addreseee - In case the parcel failes to be delivered with absence of addressee and returned, refund will be given excluding the first shipping fee.
    Insufficient Address - If the item is returned due to put the wrong shipping address by customer, customers can be get refunded deducting first shipping fee.
    Non-(re)claimed - In case customers don't claim/reclaim and the package be returned, customers will get refund except first shipping fee.
    Custom Charge - If your item is not approved by customs due to unpaid custom fee, Customers can be get refunded deducting shipping fee.
    Refused - If the customer refuses to accept parcel, first shipping fee will be deducted from the refund amount.
    In case the Refused is by Custom and stated clearly, full refund is available.
    Otherwise, the CS team can ask customers for material to prove the return reason of Custom's Refusal.

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