Customer Service
** Please contact us for any inquiries by email : etudeglobal.cs@gmail.com
A. SHIPPING & DELIVERY
*see ETUDE HOUSE Worldwide Shipping Fees and CountriesShipping Status |
- Departure → Accepted by shipping company → Dispatch from Korea → Arrival in your country → Custom Clearance → Local Shipping → Delivered - Order Status : |
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Tracking |
- Go to My Account -> My Orders. You can click the order you made. If the Order Status is Complete 1, you will be able to check the tracking number and information. (First tracking update takes several business days) |
Shipping Fee |
- Set the fee with additional weight on the product. - Shipping Fee will be calculated according to the destination country and total item weight. *Product weight includes subsidiary weight. |
Shipping Country | - Worldwide ※See ETUDE HOUSE Worldwide shipping fees and countries |
B. RETURN&EXCHANGE/REFUND/CANCEL
There should be notification about Cancel/Return/Exchange when the customer pay for it. In the case of cancellation, it can be handled with only global admin and admin for Etude House.
Return & Exchange | - Return or Exchange in any case is not possible. |
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Refund |
Received Damaged/Defective/Wrong Item Package not Arrived Returned Package If a part of your order item is out of stock and cannot ship to you, only the item price can be refunded.(Partial refund only available through Paypal) |
Cancel |
Cancellation can be impossible according to the order status. - If the order is still in "Processing" status, you can click "Hold" button in your account. - If your order status is 'processing1,2,3', holding is not possible. However, please note that they do not work on the weekends and holidays. |
C. SHIPPING FEE POLICIES for RETURNED PACKAGES
Returned Packages will be refunded according to the Return Reason after the parcel arrives back to our facility. Most of cases, we should get customers partial refund deducting the first shipping fee.
Absence of Addresee | - In case the parcel failes to be delivered with absence of addressee and returned, refund will be given excluding the first shipping fee. |
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Insufficient Address | - If the item is returned due to put the wrong shipping address by customer, customers can be get refunded deducting first shipping fee. |
Non-(re)claimed | - In case customers don't claim/reclaim and the package be returned, customers will get refund except first shipping fee. |
Custom Charge | - If your item is not approved by customs due to unpaid custom fee, Customers can be get refunded deducting shipping fee. |
Refused |
- If the customer refuses to accept parcel, first shipping fee will be deducted from the refund amount. |